In this section

• Travelling into the ACT from other regions
• Elective surgery
• At the clinic
• Interstate travel

As with all health facilities, we are constantly updating our service delivery to reflect the advice and guidelines of the World Health Organisation and the Australian federal and state and territory governments.

We are open and available to assist you with your questions and appointments.

Travelling into the ACT from other regions

If you are entering the ACT from another region to access healthcare and live in an approved postcode, you can enter the ACT under the lockdown restrictions.

If you are entering the ACT from a region that isn’t an approved postcode, you must seek an exemption.

Please note this information may change rapidly. Make sure to check the ACT government website for the most current information.

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Elective surgery

If you are in lockdown, leaving your home for essential healthcare is a valid reason.

Abortion is an essential service and is a Category 1 service. We will continue to provide abortion services throughout this pandemic.

For the latest updates head to the Federal Government's COVID-19 page.

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At the clinic

Support person

We will make every effort for your support person to come into the clinic with you. However, due to the ever-changing COVID restrictions and our duty to follow government regulations, this may not always be possible. We know this may be difficult but we appreciate your understanding.

So that we can maintain social distancing in our clinics, the number of people in the waiting room at any time will play a factor in whether your support person can join you in the clinic. Your support person is also welcome to wait outside.

We know that having a support person with you is helpful, however, we need to be able to practice physical distancing, which is critical to reducing the risk of infection.

If you are a support person and would like some advice on how you can help your loved one, here is a guide to help you provide emotional support.

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Screening questions and checking in via QR code

When you arrive at the clinic you will be asked to check-in via the ACT Government QR code app.

We will also ask some simple screening questions and take your temperature. If your support person is allowed to come into the clinic, they will also be asked screening questions and have their temperature checked.

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Wearing masks in our clinic

Please refer to the ACT Government website regarding rules on wearing a mask.

Please note that if you are required to wear a mask in one of our clinics, we can give you one.

Until recently, most of us would have never known there was a right way to wear a mask. To give yourself the best chance at preventing the spread of COVID-19, make sure you're wearing your mask correctly.

You can watch a video here.

For more information about masks, click here.

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Interstate travel

If you have to travel interstate to access abortion services, it is important that you are aware of the current restrictions, and how to apply for exemptions. Click on each State and Territory for information on their current travel regulations: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Victoria, Tasmania, Western Australia.

Please note that by making an interstate booking you accept that you have confirmation from the state health departments that you can travel for the purposes of accessing healthcare. This should include any state you are travelling from, to, or through. Please acknowledge that the situation or advice may change at short notice.

< Back to contents

In this section

• Essential COVID-19 testing
• Elective surgery
• At the clinic
• Interstate travel

As with all health facilities, we are constantly updating our service delivery to reflect the advice and guidelines of the World Health Organisation and the Australian federal and state and territory governments.

We are open and available to assist you with your questions and appointments.

Essential COVID-19 testing and isolation

Due to the current environment around COVID-19 in NSW, if you live in any region of NSW you must:

• have a COVID test within 48-72 hours before your appointment
• self-isolate before your appointment
• provide a negative COVID-19 test result to enter the clinic.

Please note - You are likely to get your COVID-19 result quicker by going to a pop-up or drive-through testing centre than going to an individual pathology provider. You can find your closest testing centre here.

If you are an essential worker, please click on this link.

Note  If you have previously tested positive for COVID-19 you must send us your ‘release from COVID-19 isolation’ letter from NSW Health via email before your appointment. You do not need to show a negative test result before your appointment. You can email us here.

Please note – this information is changing rapidly and is subject to change without notice based on government requirements.

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Elective surgery

If you are in lockdown, leaving your home for healthcare is a valid reason.

We are still providing all of our services.

For the latest updates head to the Federal Government's COVID-19 page.

< Back to contents

At the clinic

Support people

We will make every effort for your support person to come into the clinic with you. However, due to the ever-changing COVID restrictions and our duty to follow government regulations, this may not always be possible. We know this may be difficult but we appreciate your understanding.

So that we can maintain social distancing in our clinics, the number of people in the waiting room at any time will play a factor in whether your support person can join you in the clinic. Your support person is also welcome to wait outside.

We know that having a support person with you is helpful, however, we need to be able to practice physical distancing, which is critical to reducing the risk of infection.

If you are a support person and would like some advice on how you can help your loved one, here is a guide to help you provide emotional support.

< Back to contents

Screening questions and checking in via QR code

When you arrive at the clinic you will be asked to check-in via the NSW Government QR code app.

When you arrive at the clinic we will ask some simple screening questions and take your temperature. If your support person is allowed to come into the clinic, they will also be asked screening questions and have their temperature checked.

< Back to contents

Wearing masks in our clinic

Please refer to the NSW Government website regarding rules on wearing a mask.

Please note that if you are required to wear a mask in one of our clinics, we can give you one.

Until recently, most of us would have never known there was a right way to wear a mask. To give yourself the best chance at preventing the spread of COVID-19, make sure you're wearing your mask correctly.

You can watch a video here.

For more information about masks, click here.

< Back to contents

Interstate travel

If you have to travel interstate to access abortion services, it is important that you are aware of the current restrictions, and how to apply for exemptions. Click on each State and Territory for information on their current travel regulations: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Victoria, Tasmania, Western Australia.

Please note that by making an interstate booking you accept that you have confirmation from the state health departments that you can travel for the purposes of accessing healthcare. This should include any state you are travelling from, to or through. Please acknowledge that the situation or advice may change at short notice.

< Back to contents

In this section

• Elective surgery
• At the clinic
• Interstate travel

As with all health facilities, we are constantly updating our service delivery to reflect the advice and guidelines of the World Health Organisation and the Australian federal and state and territory governments.

We are open and available to assist you with your questions and appointments.

Elective surgery

If you are in lockdown, leaving your home for essential healthcare is a valid reason.

We are still providing all of our services.

For the latest updates head to the Federal Government's COVID-19 page.

< Back to contents

At the clinic

Support person

We will make every effort for your support person to come into the clinic with you. However, due to the ever-changing COVID restrictions and our duty to follow government regulations, this may not always be possible. We know this may be difficult but we appreciate your understanding.

So that we can maintain social distancing in our clinics, the number of people in the waiting room at any time will play a factor in whether your support person can join you in the clinic. Your support person is also welcome to wait outside.

We know that having a support person with you is helpful, however, we need to be able to practice physical distancing, which is critical to reducing the risk of infection.

If you are a support person and would like some advice on how you can help your loved one, here is a guide to help you provide emotional support.

< Back to contents

Screening questions and checking in via QR code

When you arrive at the clinic you will be asked to check-in via the QLD Government QR code app.

When you arrive at the clinic we will ask some simple screening questions and take your temperature. If your support person is allowed to come into the clinic, they will also be asked screening questions and have their temperature checked.

< Back to contents

Wearing masks in our clinic

Please refer to the QLD Government website regarding rules on wearing a mask.

Please note that if you are required to wear a mask in one of our clinics, we can give you one.

Until recently, most of us would have never known there was a right way to wear a mask. To give yourself the best chance at preventing the spread of COVID-19, make sure you're wearing your mask correctly.

You can watch a video here.

For more information about masks, click here.

< Back to contents

Interstate travel

If you have to travel interstate to access abortion services, it is important that you are are aware of the current restrictions, and how to apply for exemptions. Click on each State and Territory for information on their current travel regulations: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Victoria, Tasmania, Western Australia.

Please note that by making an interstate booking you accept that you have confirmation from the state health departments that you can travel for the purposes of accessing healthcare. This should include any state you are travelling from, to or through. Please acknowledge that the situation or advice may change at short notice.

< Back to contents

In this section

• Essential COVID-19 testing
• Elective surgery
• At the clinic
• Interstate travel

As with all health facilities, we are constantly updating our service delivery to reflect the advice and guidelines of the World Health Organisation and the Australian federal and state and territory governments.

We are open and available to assist you with your questions and appointments.

Essential COVID-19 testing and isolation

Due to the current environment around COVID-19 in VIC if you live in any region of VIC you must:

• have a COVID test within 48-72 hours before your appointment
• self-isolate before your appointment
• provide a negative COVID-19 test result to enter the clinic.

To check for wait times at testing centres, please visit the Department of Health website.

< Back to contents

Elective surgery

If you are in lockdown, leaving your home for essential healthcare is a valid reason.

We are still providing all of our services.

For the latest updates head to the Federal Government's COVID-19 page.

< Back to contents

At the clinic

Support person

We will make every effort for your support person to come into the clinic with you. However, due to the ever-changing COVID restrictions and our duty to follow government regulations, this may not always be possible. We know this may be difficult but we appreciate your understanding.

So that we can maintain social distancing in our clinics, the number of people in the waiting room at any time will play a factor in whether your support person can join you in the clinic. Your support person is also welcome to wait outside.

We know that having a support person with you is helpful, however, we need to be able to practice physical distancing, which is critical to reducing the risk of infection.

If you are a support person and would like some advice on how you can help your loved one, here is a guide to help you provide emotional support.

< Back to contents

Screening questions and checking in via QR code

When you arrive at the clinic you will be asked to check-in via the VIC Government QR code app.

When you arrive at the clinic we will ask some simple screening questions and take your temperature. If your support person is allowed to come into the clinic, they will also be asked screening questions and have their temperature checked.

< Back to contents

Wearing masks in our clinic

Please refer to the VIC Government website regarding rules on wearing a mask.

Please note that if you are required to wear a mask in one of our clinics, we can give you one.

Until recently, most of us would have never known there was a right way way to wear a mask. To give yourself the best chance at preventing the spread of COVID-19, make sure you're wearing your mask correctly.

You can watch a video here.

For more information about masks, click here.

< Back to contents

Interstate travel

If you have to travel interstate to access abortion services, it is important that you are aware of the current restrictions, and how to apply for exemptions. Click on each State and Territory for information on their current travel regulations: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Victoria, Tasmania, Western Australia.

Please note that by making an interstate booking you accept that you have confirmation from the state health departments that you can travel for the purposes of accessing healthcare. This should include any state you are travelling from, to, or through. Please acknowledge that the situation or advice may change at short notice.

< Back to contents

In this section

• Elective surgery
• At the clinic
• Interstate travel

As with all health facilities, we are constantly updating our service delivery to reflect the advice and guidelines of the World Health Organisation and the Australian federal and state and territory governments.

We are open and available to assist you with your questions and appointments.

Elective surgery

If you are in lockdown, leaving your home for essential healthcare is a valid reason.

Abortion is an essential service and is a Category 1 service. We will continue to provide abortion services throughout this pandemic.

For the latest updates head to the Federal Government's COVID-19 page.

< Back to contents

At the clinic

Support person

We will make every effort for your support person to come into the clinic with you. However, due to the ever-changing COVID restrictions and our duty to follow government regulations, this may not always be possible. We know this may be difficult but we appreciate your understanding.

So that we can maintain social distancing in our clinics, the number of people in the waiting room at any time will play a factor in whether your support person can join you in the clinic. Your support person is also welcome to wait outside.

We know that having a support person with you is helpful, however, we need to be able to practice physical distancing, which is critical to reducing the risk of infection.

If you are a support person and would like some advice on how you can help your loved one, here is a guide to help you provide emotional support.

< Back to contents

Screening questions and checking in via QR code

When you arrive at the clinic you will be asked to check-in via the WA Government QR code app.

When you arrive at the clinic we will ask some simple screening questions and take your temperature. If your support person is allowed to come into the clinic, they will also be asked screening questions and have their temperature checked.

< Back to contents

Wearing masks in our clinic

Please refer to the WA Government website regarding rules on wearing a mask.

Please note that if you are required to wear a mask in one of our clinics, we can give you one.

Until recently, most of us would have never known there was a right way to wear a mask. To give yourself the best chance at preventing the spread of COVID-19, make sure you're wearing your mask correctly.

You can watch a video here.

For more information about masks, click here.

< Back to contents

Interstate travel

If you have to travel interstate to access abortion services, it is important that you are aware of the current restrictions, and how to apply for exemptions. Click on each State and Territory for information on their current travel regulations: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Victoria, Tasmania, Western Australia.

Please note that by making an interstate booking you accept that you have confirmation from the state health departments that you can travel for the purposes of accessing healthcare. This should include any state you are travelling from, to, or through. Please acknowledge that the situation or advice may change at short notice.

< Back to contents

We know that this is a very stressful time for everyone, and there is a lot of information going around. Here are some counselling and support services.

Counselling and support services

There are several counselling and support services who you can contact for help during this time.

• 1800 Respect is a confidential online and telephone counselling, information and referral service available 24 hours a day, 7 days a week. The service is for those experiencing the impacts of sexual assault, domestic and family violence. Victims of sexual assault, domestic and family violence, as well as their family and friends, can call 1800RESPECT or visit their website.
• Relationships Australia offers services around the country that include counselling, family dispute mediation and a range of family and community support and education programs. You can call them on 1300 364 277 or visit their website.
• QLife  provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. You can call them on 1800 184 527 or visit their website.
• Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. You can call them on 13 11 14 or visit their website.
• Men’s line is a free telephone and online counselling service for men with emotional health and relationship concerns. Their counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being. You can call then on 1300 78 99 78 or visit their website.

If you would like translated COVID-19 resources, click here.

If you would like the latest information about COVID-19 including the symptoms and how to keep you and your loved ones safe, you we recommend you visit the World Health Organisation website.

If you would like to know more about the unfolding COVID-19 situation in Australia, we recommend you visit the Australian Government COVID-19 pages.

For people living with a disability, head to Women with Disabilities Australia for some great resources.

In this section

• • COVID-19 information on Prompt
  • Face masks in the community
  • Hand hygiene
  • State-based information
  • Looking after your mental health
  • Webinars
  • Australian Comission on Safety and Quality in Healthcare information

These are unprecedented times. To ensure you feel confident in how to protect yourself and others, we have listed some resources that can help you.

COVID-19 information on Prompt

We have multiple COVID-19 resources on Prompt - please search by name and/or COVID-19.

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Information on face masks in the community

Until recenetly, some of us didn't even know there was a right way way to wear a mask. To give yourself the best chance at preventing the spread of COVID-19, make sure you're wearing your mask correctly.

For general information on face masks in the community click here.

For some FAQs on wearing a mask at MSA click here.

For information on how to wear a fabric mask, watch this video.

You can wear fabric masks to and from work, but not in our clinics. Surgical masks are available at every clinic.

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Hand hygiene

The World Health Organisation has produced several resources for how to wash and rub your hands effectively.

• • • How to hand rub video
    • How to hand rub poster
    • How to hand wash video
    • How to hand wash poster

Infographic courtesy of healthdirect.

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State and Territory contacts where you can find current information

• • • ACT
    • NSW
    • QLD
    • VIC
    • WA

The Australian Commission on Safety and Quality in Healthcare also has multiple resources.

For translated COVID resources, click here.

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Looking after your mental health

 It's more important than ever to look after yourself, but it can be hard to know what to do.

Healthdirect, part of the Australian Department of Health, has produced this resource with some handy tips for ways to help with your mental health.

Healthdirect has set up a 24 hour health advice line (1800 022 222) and you can also call the National Coronavirus Helpline (1800 020 080). For more resources, click here.

If you would like to speak to our EAP, our provider Benestar offers a confidential service and bookings can be made on 1300 360 364. This service is available 24/7.

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Webinars

Our EAP, Benestar, has created the following webinars:

• supporting children through a COVID-19 lockdown
• maintaining a nutritious diet during lockdown
• taking back control - managing burnout, fatigue and self-care during a COVID-19 lockdown.

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NSQHS COVID-19 information

The Australian Commission on Safety and Quality in Healthcare has a range of resources and links to information regarding COVID-19 including:

• infection prevention and control risk assessment
• elective surgery
• medicines management
• other useful links and information.

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