Call centre hours (AEDT)
Monday to Thursday: 7am – 7pm
Friday: 7am – 6pm
Saturday: 9am – 5pm
Sunday: Closed, call back service only
Holiday season opening hours
Cash, EFTPOS, Visa, MasterCard, AMEX accepted.
For inquiries outside these hours, leave a message and one of our support centre staff will return your call within operating hours.
Callers outside Australia: +61 3 9658 7470
If you’ve had a procedure and have any concerns, please call our 24-hour aftercare service to speak to one of our nurses.
To reschedule or cancel an appointment, please call us as soon as possible. You need to cancel at least 24-hours in advance to avoid a cancellation fee.
No referral required, except in Western Australia where it is a requirement to access abortion services.
Please use our online enquiry form to ask about our sexual and reproductive health services, or to make an appointment for our abortion, vasectomy or contraception services. We will reply within one working day.
Holiday opening hours
Mon 25th December: closed, call back service
Tues 26th December: closed, call back service
Wed 27th-30th December: 9am-5pm
Sun 31st December: closed, call back service
Mon 1st Jan December: closed, call back service
Tues 2nd January: return to normal hours