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Support centre hours (AEDT)
Monday to Thursday: 7am – 7pm
Friday: 7am – 6pm
Saturday: 9am – 5pm
Sunday: Closed, call back service only
Cash, EFTPOS, Visa, MasterCard, AMEX accepted.
For inquiries outside these hours, leave a message and one of our support centre staff will return your call within operating hours.
Callers outside Australia: +61 3 9658 7470
If you’ve had a procedure and have any concerns, please call our 24/7 aftercare service.
To reschedule or cancel an appointment, please call us. You need to cancel at least 24-hours in advance to avoid a cancellation fee.
No referral required, except in Western Australia where it is a requirement to access abortion services.
Online booking enquiry
Request for information
If you are a previous client and require access to your medical records please call us on 1300 003 707.
Please be aware that there is an application fee of $30, plus some extra charges, which will depend on:
- Where your file is located
- How you will have your information sent to you (email or mail)
Please note that there are some instances where the application fee will be waived, such as if you have a Healthcare card or a concession card. You will recieve an application form acknowledging your request and what the cost will be.
Once we have receievd your valid request, we will send your records within 28 days. If we have to contact you to obtain more information this could add to the waiting period.
Support centre public holiday hours (AEDT)
Good Friday 2 April: 9am - 5pm
Easter Saturday 3 April: 9am - 5pm
Easter Monday 5 April: 9am - 5pm