Our clinical standards

All Marie Stopes Australia day surgeries are fully accredited against the National Safety and Quality Health Service Standards, which are set by the Australian Commission on Safety and Quality in Health Care (ACSQHC). These standards are mandatory for public and private healthcare facilities.

We monitor our performance, providing high quality healthcare through a number of safety measures, including clinical supervision and regular clinical audit.

Visit the Australian Commission on Safety and Quality in Health Care (ACSQHC) website for more information on the accreditation process.

Patient satisfaction

Every patient is asked to provide feedback following a procedure, so we can continually improve our care and services. We receive consistently high satisfaction ratings. Our Q1 2018 YTD patient satisfaction rate for all our clinics was 90%.

Consumer participation

We actively engage consumer advocates in the design of our services, processes and communications. In addition to patient satisfaction surveys, we also welcome feedback about what we could do better from anyone who has used our:

  • National support centre
  • Telehealth services (phone based counselling, aftercare, tele-abortion)
  • Clinical services (service provided in a day surgery or medical centre setting)
  • Any information or resources we provide (website, brochures, videos, booking confirmation emails, etc.)

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Medical information provided to the public

We follow a strict content approval process, whereby content produced for the general public is reviewed and endorsed as accurate and medically correct by, at a minimum, one qualified medical professional and our Medical Director, Dr Philip Goldstone (MBBS Hons) before being published.

All content aligns with the family planning clinical practice guidelines set out by the Family Planning Association (FPA), RANZCOG, RCOG and the Faculty of Sexual and Reproductive Healthcare (FSRH).

As a minimum standard, we review this content annually to ensure it continues to be relevant and accurately represents the most recent medical findings and research.

Where relevant we publish the author and date of the publication, such as with online blog articles.

Where no author or date is stated, the article or content reverts to our minimum quality standards of authorship, approval and review, as stated above.

We do not receive funding, nor accept payment for endorsement or advertising on our website or any other content or media we produce. Our website does not host any form of advertisement. This website is self-funded through the delivery of services to the community.

You can view our document review process by clicking the button below.

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Complication rates

We strive to provide the best care for our patients. As part of our Quality and Safety program, we continually monitor known complications arising from procedures. Our complication rates remain low compared with internationally reported anticipated rates (*BMJ 2014;348:f7553, **American Urology Association (AUA), 2012).

All serious adverse events are reviewed through the National Medical Advisory Committee.

Our 2017 complication rates (updated in May 2018) remained low.

Medical termination of pregnancy 2017 Benchmark rate*
Total complication rate 5.13%  
Incomplete abortion 3.93% 1.1-4.2%
Continuing pregnancy 0.55% 0.5-0.7%
Infection rate 0.29% 0.2-1.0%
Surgical termination of pregnancy 2017 Benchmark rate*
Total complication rate 1.59%  
Incomplete abortion 0.76% 0.3-2%
Continuing pregnancy 0.11% <0.2%
Cervical injury 0.01% <1%
Perforation of uterus 0.05% 0.1-0.4%
Infection rate 0.09% 0.1-2%
Vasectomy 2017 Benchmark rate**
Total complication rate 0.91%  
Failed vasectomy 0.38% <1%
Haematoma 0.15% 1-2%
Infection rate 0.15% 1-2%
Anaesthesia 2017
Total complication rate 0.53%
Collective complication rate 2017
All procedures 2.74%

Marie Stopes Australia also participates in the Australian Council of Healthcare (ACHS) Clinical Indicator program where *three outcomes are compared with peer like health services.

Between Jan to June 2017 all our clinics fell either within the expected ranges or were achieving significantly better results when compared with peer like health services.

* 1. Unplanned return to operating room on same day as procedure.
* 2. Unplanned transfer or overnight admission related to procedure.
* 3. Injury to major viscus (internal organ) with repair.