Our clinical standards

All MSI Australia (MSI) day surgeries are fully accredited against the National Safety and Quality Health Service Standards, which are set by the Australian Commission on Safety and Quality in Health Care (ACSQHC). These standards are mandatory for public and private healthcare facilities.

We monitor our performance, providing high quality healthcare through a number of safety measures, including clinical supervision and regular clinical audit.

Visit the Australian Commission on Safety and Quality in Health Care (ACSQHC) website for more information on the accreditation process.

Our Clinical Governance Framework ensures that a framework is in place to evaluate, monitor and improve the quality and safety of the health services provided.

To view a full copy of MSI’s Clinical Governance Framework, please click here.

Our Medical Bylaws and Regulations: 

  • establish the principles applying to the accreditation and defining scope of practice of practitioners
  • govern the relationship of MSI Australia with its accredited practitioners
  • set out rules for the conduct of accredited practitioners at MSI Australia clinics
  • outline the obligations on accredited practitioners in relation to the safety and the quality of care of patients

To view a full copy of the current MSI Medical Bylaws and Regulations, please click here.

Consumer participation

We actively engage consumer advocates in the design of our services, processes and communications. In addition to patient satisfaction surveys, we also welcome feedback about what we could do better from anyone who has used our:

  • National support centre
  • Telehealth services (phone based counselling, aftercare, tele-abortion)
  • Clinical services (service provided in a day surgery or medical centre setting)
  • Any information or resources we provide (website, brochures, videos, booking confirmation emails, etc.)

Send feedback


Client satisfaction

Every client is asked to provide feedback following a procedure, so we can continually improve our care and services. We receive consistently high satisfaction ratings. Our overall client satisfaction rating in 2021 was 93%.

Complication rates

We strive to provide the best care for our patients. As part of our Quality and Safety program, we continually monitor known complications arising from procedures. Our complication rates remain low compared with internationally reported anticipated rates (*BMJ 2014;348:f7553, **American Urology Association (AUA), 2012).

All serious adverse events are reviewed through the National Medical Advisory Committee.

Our 2021 complication rates remained low.

Medical termination of pregnancy 2018 2019 2020

2021

Benchmark rate*
Incomplete abortion

4.41%

3.78%

4.95%

4.27%

1.1-4.2%

Continuing pregnancy

0.78%

0.47%

0.53%

0.46%

0.5-0.7%

Infection

0.38%

0.31%

0.27%

0.24%

0.2-1.0%

Surgical termination of pregnancy 2018 2019 2020 2021 Benchmark rate*

Incomplete abortion

0.96%

0.88%

0.89% 0.61%

0.3-2%

Continuing pregnancy

0.03%

0.06%

0.04% 0.02%

<0.2%

Cervical injury

0.04%

0.02%

0.02% 0.06%

<1%

Perforation of uterus

0.08%

0.07%

0.04% 0.03%

0.1-0.4%

Infection

0.16%

0.24%

0.17% 0.10%

0.1-2%

Vasectomy 2018 2019 2020 2021 Benchmark rate*

Failed vasectomy

0.05%

0.07%

0.00% 0.18%

<1%

Haematoma

0.10%

0.07%

0.15% 0.04%

1-2%

Infection

0.26%

0.04%

0.00% 0.18%

1-2%

Anaesthesia 2018 2019 2020 2021 Benchmark rate*

Total complication rate

0.21%

0.20%

0.16% 0.13%

Australian Charter of Healthcare Rights

MSI Australia adopts the Australian Charter of Healthcare Rights. The Charter provides a framework of client rights which allows clients, families, carers and services providing health care to work together towards a safe and high quality health system, achieving the best possible outcomes. The Charter is guided by the following principles:

  1. Access
  2. Safety
  3. Respect
  4. Partnership
  5. Information
  6. Privacy
  7. Give feedback

As a client, you have a right to:

  • be treated in a professional, courteous and caring manner
  • be respected regardless of your gender, age, sexual orientation, disability, religion and cultural and linguistic diversity
  • have your concerns, complaints and suggestions taken seriously.

For more information about your healthcare rights, the Charter, and the access supportive resources, visit safetyandquality.gov.au.

Open disclosure

MSI Australia practises the principles of Open Disclosure which involves the open discussion with the patient and their support persons regarding clinical adverse incidents or clinical/non clinical incidents that result in harm to a patient while receiving healthcare. For more information please refer to MSI Australia’s Open Disclosure Policy Statement.

Medical information provided to the public

We follow a strict content approval process, whereby content produced for the general public on our website is reviewed and endorsed as accurate and medically correct by, at a minimum, one qualified medical professional and our Medical Director, Dr Philip Goldstone (MBBS Hons) before being published.

All content aligns with the family planning clinical practice guidelines set out by Family Planning NSW, Family Planning Victoria and True Relationships (QLD)RANZCOG, RCOG and the Faculty of Sexual and Reproductive Healthcare (FSRH).

As a minimum standard, we review this content annually to ensure it continues to be relevant and accurately represents the most recent medical findings and research.

Where relevant we publish the author and date of the publication, such as with online blog articles.

Where no author or date is stated, the article or content reverts to our minimum quality standards of authorship, approval and review, as stated above.

We do not receive funding, nor accept payment for endorsement or advertising on our website or any other content or media we produce. Our website does not host any form of advertisement. This website is self-funded through the delivery of services to the community.

If you have any questions, comments or suggestions on improvements to our website or other resources, please use our online feedback form.