All Marie Stopes Australia day surgeries are fully accredited against the National Safety and Quality Health Service Standards, which are set by the Australian Commission on Safety and Quality in Health Care (ACSQHC). These standards are mandatory for public and private healthcare facilities.
We monitor our performance in providing high quality healthcare through a number of safety measures, including clinical supervision and regular clinical audit.
Visit the Australian Commission on Safety and Quality in Health Care (ACSQHC) website for more information on the accreditation process.
Every patient is asked to provide feedback following a procedure, so we can continually improve our care and services. We receive consistently high satisfaction ratings. Our YTD 2017 patient satisfaction rate is 89.5%.
We actively engage consumer advocates in the design of our services, processes and communications. In addition to patient satisfaction surveys, we also welcome feedback about what we could do better from anyone who has used our:
- National support centre
- Telehealth services (phone based counselling, aftercare, tele-abortion)
- Clinical services (service provided in a day surgery or medical centre setting)
- Any information or resources we provide (website, brochures, videos, booking confirmation emails, etc.)
We strive to provide the best care for our patients. As part of our Quality and Safety program, we continually monitor known complications arising from procedures. Our complication rates remain low compared with internationally reported anticipated rates (*BMJ 2014;348:f7553, **American Urology Association (AUA), 2012).
All serious adverse events are reviewed through the National Medical Advisory Committee.
In 2016, our complication rates remained low.
|Medical termination of pregnancy||YTD 2017||Benchmark rate*|
|Total complication rate||5.27%|
|Surgical termination of pregnancy||YTD 2017||Benchmark rate*|
|Total complication rate||1.66%|
|Perforation of uterus||0.06%||0.1-0.4%|
|Vasectomy||YTD 2017||Benchmark rate**|
|Total complication rate||0.83%|
|Total complication rate||0.22%|
|Collective complication rate||YTD 2017|